WHAT IS YOUR REFUND POLICY?
All Sales Are Final Due to the nature of our products, all sales are final. We are unable to accept returns or exchanges once your order has been processed and shipped.
Damaged Products If your candle arrives damaged or broken, we are happy to provide a refund. Please send clear photos of the damaged product, including the packaging, within 48 hours of receiving your order to [your contact email]. Refunds will be issued after the photos are reviewed and approved.
Incorrect Address We are not responsible for orders shipped to incorrect addresses provided by the customer. Please double-check your shipping details before completing your purchase. If your order is returned to us due to an incorrect address, you will be responsible for additional shipping charges to resend the package.
Processing Time for Refunds Refunds for damaged items will be processed within 5-7 business days of approval.
WHAT ARE THE BEST CANDLE CARE PRATICES?
How long should I burn my candle?
To ensure an even burn, let your candle burn for 2-4 hours at a time, or until the entire surface has melted into a full melt pool. This helps prevent tunneling and extends the life of your candle.
How do I maintain my candle for the best burn?
Trim the wick to 1/4 inch before each use to avoid excess soot and ensure a clean, even flame. Keep your candle free of debris and burn it on a heat-resistant surface away from drafts.
Are your candles made with clean ingredients?
Yes! Our candles are crafted with high-quality, non-toxic ingredients to ensure a clean burn and a safe, luxurious experience. We use premium wax blends, lead-free wicks, and phthalate-free fragrances.
Why is my candle’s wick producing black smoke?
This may occur if the wick is too long. Be sure to trim it to 1/4 inch before each burn. Also, avoid burning your candle near drafts or fans, as this can disrupt the flame.
Can I reuse the candle jar?
Absolutely! Once your candle has burned down completely, clean out the remaining wax and wick. Our jars are perfect for repurposing as decorative containers, storage, or planters.
Why does my candle have small cracks or frosting on the surface?
This is a natural occurrence with soy-based or natural wax candles and does not affect the performance or scent throw. It’s simply a cosmetic feature of high-quality, natural ingredients.